💚 We're Here For Your Family
Caring for those who cared for us — across 56 communities, 38 countries, 52 languages. Our support team understands your journey.
How Can We Help?
WhatsApp Support
Chat with us instantly on WhatsApp. Available 24/7 for urgent care questions. Response within 15 minutes.
Email Support
Send us a detailed message. We respond within 4 hours during business hours. Perfect for non-urgent queries.
❓ Frequently Asked Questions
How do I add an elder profile? ▼
Go to the Elders page and click "+ Add Elder". Fill in their details including medical history, emergency contacts, and care preferences. You can add multiple elders across different countries.
Can I use MaatraCare if my parents are in India? ▼
Absolutely! MaatraCare is designed specifically for diaspora families. Your elder can be anywhere in our 38 supported countries while you manage care from abroad. The platform works seamlessly across time zones.
How does Emergency SOS work? ▼
One tap sends SOS alerts to all emergency contacts with GPS location. It also connects to the nearest hospital ambulance. Works via SMS even without internet connection. Response time is typically under 3 minutes.
Is my family's health data secure? ▼
Absolutely. MaatraCare uses AWS infrastructure with enterprise-grade security. All data is encrypted at rest and in transit using AES-256. We never sell or share your data with third parties.
What languages does MaatraCare support? ▼
MaatraCare supports 52 languages across 56 cultural communities. This includes Tamil, Telugu, Malayalam, Kannada, Hindi, Gujarati, Bengali, Arabic, Tagalog, Bahasa, and many more. The AI Companion speaks in your elder's native language.
How do I upgrade my subscription? ▼
Visit the Subscription page to upgrade from Free to Care Plus ($3.99/mo) or Care Premium ($5.99/mo). Payment is processed securely via Stripe. You can upgrade, downgrade, or cancel anytime.
Can multiple family members access the same elder's profile? ▼
Yes! The Family Circle feature lets you add siblings, spouse, and other family members as caregivers. Each person gets role-based access with appropriate permissions. Care Plus allows up to 10 family members.